You are no longer an expert in one area, you are expected to be well versed in and support everything Apple releases. 8 yrs later Apple has blended that support into one homogeneous mix. Some handled iOS products, some handled macOS products, some handled iTunes and on and on. When I started at Apple in AppleCare we handled one type of product. My time at Apple (8.5 yrs) was a mix of being my best job ever to nearly killing me. I started as an at home phone advisor, answered between 18-25 calls per shift. They have 4days x10hrs or 5days x8hours schedules. If you're a super good advisor, you will get 1 weekend day off. This will affect your metrics and schedules. Those customers will give you a bad survey based on their feelings about the company. Or someone that purchased a stolen iPhone and can't activate it. Picture a very angry customer who just lost all his contacts in iCloud and you can't recover them. Schedules are according to your performance, what defines your performance is customer's feedback or surveys. So that's nice, however you can't be with your family cause it's super busy. In this position you will not get holidays off, you will get them paid as holiday pay and overtime. You will have to log all the interaction, case notes, followups, send emails to customers, In these 25 minutes you have to defuse the customer, assure, and provide support by troubleshooting or providing the appropriate response. If the customer needs screen sharing we also do that. Each chat is expected to be resolved in 25 minutes or less. In chat we are expected to answer two chats at the same time. My normal day as chat advisor starts with me logging in to the computer apple sent me 5 minutes before the shift so i can check email and get prepared for work.Īs soon as your shift starts you will get busy. This position for at home advisor is an apple care advisor. The most enjoyable part of my job was when I felt a true connection with someone, and I was able to provide a solution that they never imagined at first, and we both felt co. Throughout my tenure, I have built a very impressive set of customer service and interpersonal skills - just by the very nature of the company and my job, I have worked with a multitude of different cultures, ages, skill levels, abilities, and personalities. Store meetings were very fun and very positive, not boring. There was virtually none of the typical "gossip" you'd find at other companies, and almost everyone got along with everyone else. I felt as though we were a very close-knit family, a very well-oiled machine. The workplace culture in my store was very positive overall. I have owned, used, and sold so many different Apple products throughout the years - computers, phones, tablets, and software - all of which have enriched my life - and the lives of those I have worked with. I was so proud to have worked for the most valuable brand and company in the world, and it was great to stay caught up with all the latest technology. I learned so many valuable skills along the way (functional/technical, customer service, and interpersonal) that I truly feel have made me who I am today. I have worked in 7 different stores (three long-term, and four short-term) and met some amazing and talented people, and also made some great friends. In my 11+ years with Apple, I had some incredible experiences. They weren’t taking it serious to me and it seemed like they didn’t care because it didn’t personally affect the. They made us feel like we were doing too much by grilling them for answers like our livelihoods and bills weren’t at stake and I feel as if they handled the entire process poorly. We ALWAYS had a line at the door before we opened but the customers and enviroment was fun. Many people came into the store and saw how fun it seemed to us and expressed them wanting to work there. IT IS NOT A COMMISSION BASED JOB but you can get paid between $16-$18+ depending on experience. The hiring process is VERY selective and if you get in don’t mess it up for yourself, but the pay is ABOVE average than most jobs. Some of the workers there are cocky but not all. Also, when we got hired they kept putting emphasis on us being seasonal and to me it felt as if they were kinda downplaying our role there. I enjoyed working there and it was a very dynamic yet fun work environment however many of us seasonals don’t appreciate how they waited last minute to let us know who can stay on permanent or who can leave. I hope this store actually reads this so they can make better improvement in the future. If things weren’t handled poorly like they were my review would be completely different. Before I get started with my review I want to say that my ratings is based off my job being there as seasonal and not as a full time employee. I was a seasonal employee at Apple at the Saddle Creek location.
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